🔍 What does this skill do?

Skill's Customer Satisfaction Surveys let you create effective NPS, CSAT, and CES surveys to gather actionable insights that improve the customer experience. Design surveys tailored to key moments and automate responses to optimize customer satisfaction.

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Periodic Measurement

Conduct satisfaction surveys on a regular basis to monitor the customer experience.

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Post-Interaction

Measure satisfaction following specific interactions, such as support or purchases.

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Prevention of Neglect

Identify churn risks before they occur through strategic surveys.

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VoC Programs

Develops customer feedback programs to improve products and services.

⚙️ How to install

Download the ZIP file

Click the download button to get customer-satisfaction-surveys.zip.

Unzip it into your "skills" folder

Extract the contents to Claude's skills folder:

~/.claude/skills/encuestas-de-satisfaccion-del-cliente/

Check that SKILL.md exists

Check that the SKILL.md file exists in the customer-satisfaction-surveys/ directory.

encuestas-de-satisfaccion-del-cliente/ ├── SKILL.md └── ...

Restart Claude Code or Cowork

Close and reopen the app. Claude will detect the skill automatically.

Start using the skill!

Describe your product or service and the moments you want to track, and receive customized surveys.

💬 Usage examples

📊 NPS Survey

Create an NPS survey for my e-commerce platform after onboarding.

📝 CSAT Survey

Create a CSAT survey to assess satisfaction following technical support.

🔍 CES Analysis

Design a CES survey to measure the ease of use of our new product.

📈 VoC Program

Develop a customer feedback program to improve our customer service.

🛠️ Features

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Custom Surveys Create surveys tailored to your specific needs and key moments.

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Response Automation Set up automations to respond quickly to customer needs.

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Data Analysis Get actionable insights to improve the customer experience.

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Integration with Tools Create surveys on platforms such as Typeform or Google Forms.

❓ Frequently asked questions

Supports NPS, CSAT, and CES for a comprehensive assessment of customer satisfaction.

Yes, you can tailor the questions to the specific moments you want to measure.

Surveys can be implemented using data collection tools such as Typeform or Google Forms.

Customer Satisfaction Surveys — Enhance the Experience with Claude AI

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