What does this skill do?

The Skill Returns and Reverse Logistics Management solution manages the entire lifecycle of product returns, from initial validation and RMA issuance to inspection, grading by condition (A–D), and routing to the most cost-effective disposal option. It detects fraud patterns, manages warranty claims, and coordinates cost recovery with suppliers (RTV), balancing customer satisfaction with margin protection.

Return Authorization (RMA)
Verify the eligibility of each request against the current policy and issue authorizations with prepaid labels or shipping instructions based on the item's value.
Inspection and Classification
Receives and inspects returned products, assigning condition grades (A: Like new, B: Good, C: Acceptable, D: Salvage) for subsequent disposal.
Fraud Detection
It analyzes patterns of abuse, such as serial returns or "wardrobing," calculates risk scores (0–100), and recommends actions while minimizing false positives.
Supplier Recovery (RTV)
Add eligible returns, compile evidence packages with photographs and inspection notes, and file formal claims within the contractual deadlines.

Usage examples

📦 Return Request
A customer returns a €1,200 laptop, claiming it is defective. Upon inspection, the laptop shows minor cosmetic damage and a high number of battery cycles. How should I proceed?
🛡️ Serial Firefighter
An account has a return rate of 47% across 23 orders over a 6-month period. Analyze the pattern and recommend a course of action.
🔧 Warranty Dispute
A customer files a warranty claim in the 11th month of a 12-month period. The product shows clear signs of misuse. Compile the evidence and draft the denial letter.
🔄 RTV Recovery
Add this month's eligible returns for return to the supplier and prepare formal claims with evidence of defects and volumes by SKU.

Features

Dynamic RMA Validation Check eligibility against current policies: time window, product status, and category restrictions, with reasonable exceptions.
Classification by Severity Level It assigns grades A–D following an inspection and calculates the most cost-effective routing based on recovery efficiency.
Fraud Detection Using Scoring Generates risk scores from 0 to 100 with recommended actions: hold reimbursement, investigate, or approve, minimizing false positives.
Warranty Management and RTV Coordinates warranty claims, applies the manufacturer's exclusion criteria, and prepares RTV documentation ready for submission to suppliers.
Performance Metrics Seguimiento de KPIs: tiempo de procesamiento (<48h), tasa de reventa (>45%) y tasa de detección de fraude (>80%).

Frequently asked questions

The skill assigns four grades following inspection: A (Like New), B (Good), C (Acceptable), and D (Salvage). The grade determines the most cost-effective disposal route: resale, refurbishment, liquidation, scrap, or return to supplier.
It analyzes patterns such as abnormally high return rates, inconsistencies between the stated reason for return and the product's actual condition, or signs of "wardrobing." It generates a risk score from 0 to 100 and recommends withholding the refund, investigating the case, or approving it.
No. The skill works with Claude Code or Cowork without any additional configuration. If you want to connect it to your ERP or warehouse management system, you can do so using the corresponding MCPs, but it's not required.
Yes. The skill validates eligibility against the current policy you define: time window, category restrictions, and exceptions. You can adjust these parameters within the skill's content.
Returns Management and Reverse Logistics — Value Recovery with Claude AI

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