What does this skill do?

Skill's Client Communication Tool generates professional and accurate responses to client emails and WhatsApp messages, tailoring the tone to each situation and channel. It produces three ready-to-send versions (WhatsApp, email, and follow-up) in less than 30 seconds—ideal for accounting or service firms that need to standardize their communication and save time.

Request Overdue Documents
Ask for financial statements or bank transaction records in a firm but polite manner, without sounding aggressive or passive.
Communicate rate changes
When announcing price increases, provide context and explain the rationale before giving the specific amount, while maintaining a good business relationship.
Dealing with Dissatisfied Customers
Handle sensitive situations with empathy and professionalism without damaging the relationship with the client.
Standardizing the tone in the office
Standardize the communication style for the entire team so that every response follows the same principles.

Usage examples

📄 Request for Documents
The client hasn't sent the bank transaction records for the second month in a row, and the deadline is approaching. I need them to send them by Friday. Use a firm but professional tone via WhatsApp.
💰 Fee Notice
Inform a 2-year customer that we will be increasing the monthly fee by 10% starting next quarter. Channel: email. Tone: friendly and appreciative.
🤝 Dissatisfied customer
A customer is upset because I sent him a payment reminder for a payment he had already made. He sent me an email apologizing and confirming that everything is in order.
🏢 Standardize responses
Create a response template for frequently asked questions about tax deadlines that the entire team can use on WhatsApp.

Features

Three versions per answer Generate a WhatsApp message (max. 5 lines with a CTA), a complete email with a subject line, and a follow-up message to be sent 3 days later.
Tone Adjustment Adapt your tone to each situation—be empathetic, firm, friendly, or professional—depending on the context and the client's profile.
Differentiation by Channel It detects when a message should be sent via WhatsApp (short) or via email (when it's longer than 3 paragraphs).
Principles of Accounting Communication Apply specific rules for accounting firms: make firm yet polite requests, and provide raises only after explaining the context and expressing prior appreciation.
Ready in less than 30 seconds Receive complete proposals, make adjustments if necessary, and send them without having to write them from scratch.

Frequently asked questions

No. Although it is optimized for accounting and service firms, the principles of professional communication apply to any business that interacts with clients via email and WhatsApp.
No. This skill works directly with Claude Code or Cowork without the need to connect external services or additional MCPs.
Yes. In the prompt, you specify the desired tone (empathetic, firm, friendly, etc.), and the skill adapts the wording to that tone.
A courtesy message prepared to be sent if the customer does not respond within 3 days, worded so as not to come across as an aggressive complaint and to keep the relationship intact.
Sales Copywriting for Clients — Professional Communication with Claude AI

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